Privacy Policy
Last updated: 15 June 2026
Elveysys Technologies ("Elveysys", "we", "our", "us") provides a WhatsApp CRM platform and official WhatsApp Business API solutions for businesses in India, the UAE and beyond. This Privacy Policy explains how we collect, use, store and protect information when you visit our website (wacrm.elveysys.com) or use our products and services.
1. Information We Collect
We may collect the following types of information:
- Contact information you provide via forms, email or WhatsApp, such as your name, business name, email address and phone number.
- Account and usage data when you use our WhatsApp CRM platform, including messages, contacts, templates and campaign data you upload or generate.
- Technical data such as IP address, browser type, device information and pages visited on our website, collected via standard analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate and maintain our WhatsApp CRM and WhatsApp Business API services.
- Respond to enquiries, provide support and send service-related communications.
- Process WhatsApp messages, templates and campaigns on your behalf through the official WhatsApp Business API.
- Improve our website, products and customer experience.
- Comply with legal obligations in India, the UAE and other applicable jurisdictions.
3. WhatsApp & Meta Platform Data
Where you use our platform to send or receive WhatsApp messages, data is processed in accordance with Meta's WhatsApp Business API policies and applicable data protection laws. We do not sell your contacts or message data to third parties.
4. Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve performance. You can control cookies through your browser settings.
5. Data Sharing
We do not sell personal information. We may share information with trusted service providers (e.g. hosting, analytics, payment processors) solely to operate our services, and where required by law or to protect our legal rights.
6. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is 100% secure.
7. Data Retention
We retain personal information for as long as necessary to provide our services and to comply with legal, accounting or reporting obligations.
8. Your Rights
Depending on your location (including India and the UAE), you may have rights to access, correct, update or request deletion of your personal information. To exercise these rights, contact us using the details below.
9. International Users
Elveysys Technologies serves customers in India, the UAE and other regions. By using our services, you consent to the processing of your information as described in this policy, regardless of your location.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
- Email: salyes@elveysys.com
- Phone / WhatsApp: +91 81378 94101